Patient Feedback system
Continuous omni-channel patient Feedback
Patient Reported Outcome Measures
Analysis of Net Promoter Score
Integration with Quality Metrics
Corrective and Preventive actions
Closure
Bot based omni-channel data collection
Bot based omni-channel data collection for simplified data capture through multi-lingual options.
PROMS
Patient Reported Outcome Measures through generic and disease specific surveys post discharge with relevant questions to assess patient acuity levels.
SOCIAL MEDIA
Patients will be given Option to share reviews in social media platform. Inform Patients on specific actions taken to address patient concerns and gain their confidence.
WWW ANALYSIS
What Went Wrong Analysis assesses and automatically assigns negative feedback to concerned departments for quick actions.
Net Promoter Score & Patient satisfaction index Analysis
Get Means and trends of Net Promoter Scores as well as Patient satisfaction index
&
least and best rated parameters in your organisation by promoters, passives and detractors.