Patient Feedback system

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Continuous omni-channel patient Feedback

Patient Reported Outcome Measures

Analysis of Net Promoter Score

Integration with Quality Metrics

Corrective and Preventive actions

Closure

Bot based omni-channel data collection

Bot based omni-channel data collection for simplified data capture through multi-lingual options.

Young pregnant woman visiting her gyneco

PROMS

Patient Reported Outcome Measures through generic and disease specific surveys post discharge with relevant questions to assess patient acuity levels.

Young man using smart phone,Social media

SOCIAL MEDIA

Patients will be given Option to share reviews in social media platform. Inform Patients on specific actions taken to address patient concerns and gain their confidence.

Hospital Employees

WWW ANALYSIS

What Went Wrong Analysis assesses and automatically assigns negative feedback to concerned departments for quick actions.

Net Promoter Score & Patient satisfaction index Analysis

Get Means and trends of Net Promoter Scores as well as Patient satisfaction index
&

least and best rated parameters in your organisation by promoters, passives and detractors.

The greatest source of learning is the voice of your customers