INCIDENT REPORTING & INFORMATION SYSTEM
Quick and simplified incident reporting with Custom incident classification and categorization, use cases and dynamic questions/templates based on category selections.
Anonymous Incident Reporting feature with staff identity protected, that encourages voluntary incident reporting
Automated incident assignment and detailed SLA and escalation features for improved accountability and reduced TAT.
Escalations and Approvals
Incident tagging that enables management and higher authorities to track real-time status of sensitive incidents.
Mitigate poor quality risks & costs by evidence based detailed RCA with approaches like Ishikawa and 5-Why Analysis along with CAPA
01. Dynamic Workflows
Custom smart workflows and roles that help hassle free approval and review of incidents reported to help you resolve incidents quickly and efficiently
02. Real-Time Notifications
Multi-channel alerts, real-time notifications and reminders to minimize the response and resolution time
03. Data backed Insights
Dashboards and milestone charts based on benchmarks that provide deeper insights into incident trends & effectiveness of Quality Improvement Strategies