INCIDENT REPORTING & INFORMATION SYSTEM

Quick and simplified incident reporting with Custom incident classification and categorization, use cases and dynamic questions/templates based on category selections.

Anonymous Incident Reporting feature with staff identity protected, that encourages voluntary incident reporting

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Features

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Automated Assignments

Automated incident assignment and detailed SLA and escalation features for improved accountability and reduced TAT.

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Escalations and Approvals

Incident tagging that enables management and higher authorities to track real-time status of sensitive incidents.

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Structured

RCA-CAPA

Mitigate poor quality risks & costs by evidence based detailed RCA with approaches like Ishikawa and 5-Why Analysis along with CAPA 

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01. Dynamic Workflows

Custom smart workflows and roles that help hassle free approval and review of incidents reported to help you resolve incidents quickly and efficiently

02. Real-Time Notifications

Multi-channel alerts, real-time notifications and reminders to minimize the response and resolution time

03. Data backed Insights

Dashboards and milestone charts based on benchmarks that provide deeper insights into incident trends & effectiveness of Quality Improvement Strategies

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