FEEDBACK & COMPLAINTS MANAGEMENT SYSTEM
Understand Your Patients Better.
Now engage with your patients while in hospital or even after discharge using our cross-platform feedback management system and get real-time insights on patient sentiments, staff responsiveness, facility rating and overall patient satisfaction with instant alerts and comprehensive reports.
Your guide to
Mobile App- iPad & Android
Collect yourself or just hand device to patients in hospitals to easily collect feedback on Web App, Tablets or Phones
Send feedback via WhatsApp or SMS
Send responsive feedback links to patients through WhatsApp or SMS to share their experience and feedback about the experience at the hospital
Collect feedback through Email
Send customized emails with feedback links directly to the patients or embed the form within email
Customizable templates and Patient Feedback Formats
Create customized engaging patient feedbacks with diverse range of configurable feedback questionnaire formats, languages, emoticons & many more.
✔ Choose from available standard templates or create your own
✔ Logic-based questionnaires for each section/ department
✔ Choose languages your patients are comfortable with
✔ Measure and analyze patient satisfaction and NPS scores
Maintain a competitive edge by understanding the top complaint areas and trends with our detailed dashboard dedicated to complaints management. Infini helps you track, analyze and address patient complaints and concerns swiftly at multiple touchpoints with instant notifications and real-time reports.
Pay detailed attention to Complaints Management
Monitor and Improve Patient Satisfaction
View complete analysis of patient feedback with detailed reporting with tables, graphs and text analysis. View trends and know what patients think about facilities, staff and more.
✔ Net Promoter Score (NPS)
✔ Patient Satisfaction Index
✔ Recommendation Analysis
✔ Net Promoter Score (NPS) Trend
24/7 uninterrupted assistance for In-patients
Give your patients the freedom to raise issues, suggest or compliment the staffs during their complete stay in your hospital, all with one single click
✔ Quick and guaranteed resolution of complaints on priority
✔ Zero dependency on attendees or staff
✔ Automated redirection to the concerned department
Solution You Can Trust
Patients Communicated Daily
Complaints Resolved Daily
Average Increase in NPS