FEEDBACK & COMPLAINTS MANAGEMENT SYSTEM

Understand Your Patients Better.

Now engage with your patients while in hospital or even after discharge using our cross-platform feedback management system and get real-time insights on patient sentiments, staff responsiveness, facility rating and overall patient satisfaction​ with instant alerts and comprehensive reports.

Know More

Your guide to

Quality Patient

Experience.

Available in

Mobile App- iPad & Android

 

Collect yourself or just hand device to patients in hospitals to easily collect feedback on Web App, Tablets or Phones

Send feedback via WhatsApp or SMS

 

Send responsive feedback links to patients through WhatsApp or SMS to share their experience and feedback about the experience at the hospital

Collect feedback through Email

 

Send customized emails with feedback links directly to the patients or embed the form within email

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Customizable templates and Patient Feedback Formats 

Create customized engaging patient feedbacks with diverse range of configurable feedback questionnaire formats, languages, emoticons & many more.

   Choose from available standard templates or create your own

   Logic-based questionnaires for each section/ department

   Choose languages your patients are comfortable with

   Measure and analyze patient satisfaction and NPS scores

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Maintain a competitive edge by understanding the top complaint areas and trends with our detailed dashboard dedicated to complaints management. Infini helps you track, analyze and address patient complaints and concerns swiftly at multiple touchpoints with instant notifications and real-time reports.

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Pay detailed attention to Complaints Management

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Monitor and Improve Patient Satisfaction

View complete analysis of patient feedback with detailed reporting with tables, graphs and text analysis. View trends and know what patients think about facilities, staff and more.

✔   Net Promoter Score (NPS)

✔   Patient Satisfaction Index

✔   Recommendation Analysis

✔   Net Promoter Score (NPS) Trend

24/7 uninterrupted assistance for In-patients

Give your patients the freedom to raise issues, suggest or compliment the staffs during their complete stay in your hospital, all with one single click

✔   Quick and guaranteed resolution of complaints on priority

✔   Zero dependency on attendees or staff

✔   Automated redirection to the concerned department

 

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Solution You Can Trust

20000+

Patients Communicated Daily

5000+

Complaints Resolved Daily

50%

Average Increase in NPS

20+

Feedback Questionnaires